Great Lakes Tack - Horse and Rider, saddleseat, show apparel, consignments in Michigan

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  • Home
    • Contact Us
    • About Us
    • Happy Customers
    • Returns & Exchanges
    • Consignments
    • Services
    • HorseTraxx Sale Horses
    • Size Charts >
      • Horze Size charts
      • TuffRider Size Charts
      • PNC | Reed Hill Saddleseat Size Charts
      • Measurement Forms
    • Shipping
    • Privacy Policy
  • Store
  • Pacific Northwest Tack Home
  • Blog - How to Save on Horse Stuff!
    • Not Tacky Blog

Returns & Exchanges

We want you to be delighted with your purchase. If something is not quite right, please let us know about it and we will work with you to resolve the issue.  

For details on the return policy (including how long you have to return an item, who pays for return shipping, and restocking fees), check the Return policy below.


Return policy
  • PLEASE NOTE: ANY ITEM RETURNED TO THE GOLD DUST ADDRESS WILL NOT BE ELIGIBLE FOR A REFUND UNLESS EXPRESSLY AGREED TO IN WRITING.
  • After receiving the item,  if you are not satisfied for any reason, open a return request within 5-10 days. NOTE: some items are non-returnable so be sure to check item descriptions. 
  • If eligible, refund will be given as money back, credit,  or item exchange (buyer's choice).
  • Upon receiving your request to return or exchange, we will issue you a Return Authorization # and provide a return shipping address.  Because we ship direct from the manufacturers return addresses will vary from product to product.  The item must be returned in the same condition it was received. Damaged boxes may be subject to a replacement fee. 
  • Some items may require a 30% restocking fee. We will notify you as soon as possible or in the item listing if this is the case. 
  • Buyer pays return shipping. Original shipping costs are non-refundable.

Policy overview
If you need to return an item, be sure to follow these item condition guidelines. You must return an item in the same condition as it was received. You must also include, in the same condition as it was received the following 

  • All packaging such as original unmarked boxes, bags, and tags
  • Accessories such as cords and remotes
  • Certificates, manuals, and warranty cards 
  • "Free gifts" or bonus items
  • All items included in a bundle

    Return/Exchange Request

    Include the exact description of the item(s) you wish to return/exchange. Please provide the reason you are unhappy, be as specific as possible. If you wish to exchange, please provide the product information for the item you wish to receive in exchange and details about the color, size etc. Thank you!
Submit
Pickups can be arranged at:  Sunny Ridge Stables - 889 19 Mile Rd., Cedar Springs, MI 49319
Please contact us for appointments or store hours.  Text preferred. 
616-215-0915
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Our Suppliers and Brands 
Reed Hill
Paul Newmarch (PNC)
Horze 
  Back on Track
​  FinnTack
​  Equinavia
AWST Intl.
The Finishing Touch of KY
2Ride Again


Schneider's
Congress Leather
Jack's Manufacturing
Kelley Equestrian
GT Reid
Red Barn Ranch
Showman, Double T, etc. 
JT International | Tough 1
Cowboy Magic


JPC Equestrian
  • TuffRider
  • Henri de Rivel
  • Equine Couture
  • Jaipur Polo Company
  • Carr & Day & Martin
Smoky Mountain Boots
Smith-Worthington

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